Trust Your Customer

A personal consultant
told me
to do something
X way.

I told her
my brain would fight me
on that.

I would do the something
Y way instead.

The consultant argued
I would more likely
achieve the something
with X way
and said
I was dooming myself
and the something
to failure.

I know my own brain
better than she does.

I know how I think.

I know how I’ll be
most successful.

Trust me.

Your customer likely knows
themself
much better than you do
also.

Listen to them
when they tell you
what best works for them.

And consider
at least trying it
their way.

No Complaints Doesn’t Mean Everything Is Good

A manager told me
yesterday
she was shocked
when a great employee
put in their notice
last week.

That employee
had never complained
about their job.

I asked the manager
if she had asked
the employee
what the company could improve.

The manager
hadn’t asked that question.
She assumed no complaints
meant
no issues.

That’s a common misconception.

But some employees,
often the extremely experienced
or skilled employees,
don’t EVER complain
about their jobs.

They don’t think
complaining adds value
or pushes change.

They merely change jobs.
They move to a company
where their current job’s main problem
has already been solved.

Touch base
with your employees.
Ask them
what they would change.

Because that could be why
they’re considering
leaving your company.