A manager told me
yesterday
she was shocked
when a great employee
put in their notice
last week.
That employee
had never complained
about their job.
I asked the manager
if she had asked
the employee
what the company could improve.
The manager
hadn’t asked that question.
She assumed no complaints
meant
no issues.
That’s a common misconception.
But some employees,
often the extremely experienced
or skilled employees,
don’t EVER complain
about their jobs.
They don’t think
complaining adds value
or pushes change.
They merely change jobs.
They move to a company
where their current job’s main problem
has already been solved.
Touch base
with your employees.
Ask them
what they would change.
Because that could be why
they’re considering
leaving your company.