Know The Odds

I recently took a cruise
with a loved one.
We masked in public
when not eating
and asked
for socially distanced tables
during meal times.

Why did we take these precautions?

Because I researched
and laid out the odds
of events happening
before we embarked.

The odds of COVID
being on board
were 100%.

The odds of being exposed
to COVID on board
were also 100%.

The odds of deriving long COVID
if we were infected
were 1 in 8.

If we looked at the odds,
we would be dumb a$$es
not to mask.

We masked.
COVID, as predicted,
raged through the ship.
People around us became sick.
We didn’t get COVID.

(And yes,
I know luck was also
a big factor in that.)

Know the odds
of events happening
before you make decisions.

It might not change
your decision
but, at the very least,
you can prepare
for high probability events
to happen.

The Easiest Customer To Make Happy

Midway through a cruise,
I told a maître d’
we were extremely happy
with our table
and with our servers.
They were doing an excellent job,
etc. etc.

The next day,
he moved a grumpy passenger
and her group
to our table.

We were told to sit somewhere else
– a not-as-nice table
with different servers.

I refused.
We were then given the same servers
but we never got our table back.

And we could hear
the grumpy passenger complain
night after night.

The maître d’ didn’t make her happy
and he made his happy customers
unhappy.

The easiest customer
to make happy
is the customer
who is already happy.

Don’t f*ck those customers over
when attempting to make
unhappy customers happier.

Keeping happy customers happy
should be your priority.