In my part of the world,
1 in 25 people (or more)
are currently suffering
from COVID.
That’s one illness alone.
There are wars happening
that impact
people’s families and friends.
Climate change
is still impacting people
and their loved ones.
People are facing
many other challenges.
These people include
your sales and other customer facing
teams.
Customer service is,
as a result,
sucking big time.
And that is impacting
your customers
and your sales.
What can you do
about this?
You can build
more customer service
into your products.
Place a thank you message
on your packaging, for example.
Or/And
You can tweak your systems
to make customer service easier
for your employees.
You can take out steps
in the product return process,
for example.
Or/And
You can hire more employees.
Or give employees more paid breaks
during the day.
Or make their working conditions
as pleasant as possible.
These are just a few fast ideas.
Your customer facing employees
can likely supply more.
Your customer service
sucks right now.
Do something to ‘fix’ it
and improve future sales.