Your Customer Service Sucks Right Now

In my part of the world,
1 in 25 people (or more)
are currently suffering
from COVID.

That’s one illness alone.

There are wars happening
that impact
people’s families and friends.

Climate change
is still impacting people
and their loved ones.

People are facing
many other challenges.

These people include
your sales and other customer facing
teams.

Customer service is,
as a result,
sucking big time.

And that is impacting
your customers
and your sales.

What can you do
about this?

You can build
more customer service
into your products.
Place a thank you message
on your packaging, for example.

Or/And

You can tweak your systems
to make customer service easier
for your employees.
You can take out steps
in the product return process,
for example.

Or/And

You can hire more employees.
Or give employees more paid breaks
during the day.
Or make their working conditions
as pleasant as possible.

These are just a few fast ideas.
Your customer facing employees
can likely supply more.

Your customer service
sucks right now.

Do something to ‘fix’ it
and improve future sales.

Meetings Outside Business Hours

A loved one’s official hours
are 8 to 5.

His new boss
has been scheduling
regular update meetings
at 7 pm every night.

The boss’ reason
for this?

Everyone in his group
is free then.

They are NOT free then.

They are eating dinners
with their family.

They are watching
their daughters play baseball.

They are,
most likely,
completing work tasks
they couldn’t complete
during business hours
because they were fully booked
with meetings.

The loved one
and many of
the extremely skilled people
in his group
are looking for new jobs,
jobs that don’t require them
to attend meetings outside
of core work hours.

Don’t schedule meetings
outside of core work hours
unless it is an absolute emergency
OR
you’re paying people extra
to attend those meetings.

No one is truly ‘free’
at 7 pm.