A loved one
was told he would receive
a refund on a purchase.
The refund never came.
It took him three additional contacts
to receive the refund.
This is happening
for a lot of people
with a lot of companies
in a lot of instances.
It happens with orders.
It happens with refunds.
It happens with project management.
It could be a result of COVID.
It could be a result of
corporate policies.
It could be a result
of people simply not caring anymore.
Whatever is causing this,
it is happening.
Following up
is absolutely necessary now
if you want anything done.
Factor that into your timelines.