I have never released
a book (product)
everyone was happy with.
Never.
I’ve released
extremely popular books
but I still received
complaints from some readers
about them.
I listen to those complaints.
I sympathize with those readers.
I don’t change a damn thing.
The books are the final versions.
If the readers don’t like them,
they don’t like them.
Sometimes
“empathy leads to,
“I hear you,
I see you,
and if you need to walk away,
we’ll understand.
We hope you’ll see it
the way we do
one day,
but right now,
I can’t solve your problem.””
Sometimes simply listening
will defuse the situation.
Sometimes that is all
we should be prepared
to do.