I apologize for almost everything.
Why?
Because I believe
in taking responsibility.
The person apologizing
is always viewed
as being responsible.
Maybe not for the error
but for the process.
“Apologize.
Not because it’s your fault,
but because the incident
cost other people time or money
or upset them,
and you’re sorry
that they have to deal with that.”
An apology isn’t a sign of weakness.
It is a sign of strength.