With all due respect

You cringed, didn’t you?
Because nothing good
ever followed
“With all due respect.”

As
Barry Moltz shares

“This is usually
followed by
something negative
or a point of disagreement.
Again, does this imply
you weren’t showing
the other person respect
in the previous part
of the conversation?”

Like
“To tell the truth”
or
“Honestly”,
“With all due respect”
should be banished from your vocabulary.

Everyone is super busy.
You only have so many words
to make an impact
on another person.
Make them count.

Published
Categorized as Sales

Making Everyone Happy

Starbucks is in hot water
because their cups this year
aren’t decorated with reindeer
or snowflakes.

Some Christians view this
as an attack on Christmas.

It doesn’t seem to matter
that there’s nothing Christian
about reindeer OR snowflakes.
Or that the cups are red
and the logo is green
which is about as Christmas
a color combination
as anyone can get.

Why?
Because it doesn’t matter
what Starbucks did.
Some customers
were determined to be upset.

Some of your customers
are determined to be upset
with your actions also.

You will never make everyone happy.
Don’t ever make this
your goal.

Published
Categorized as Marketing

The Support Of The Community

I host writer interviews
on one of my blogs.
Today, I posted an interview
with a paranormal writer
who recently published
a SciFi story.

She talked about how
she doesn’t read SciFi
and doesn’t enjoy
SciFi movies or TV shows.
She wrote this story
as a SciFi
because she couldn’t make it work
as a paranormal.

She wonders
why she hasn’t sold many copies.

To have the support
of a community,
you have to be part
of the community.

Make an effort
to get to know
and understand
your prospective customers.

Competing Against Yourself

When AMC launched
Fear The Walking Dead,
the spin off from
their hit TV show,
The Walking Dead,
they scheduled it
when The Walking Dead
was on break.

An obvious decision,
you say?

Maybe but it is an obvious decision
few stations make.
Normally the spin off is scheduled
to play during the same months,
perhaps even during the same day,
the same hour.

Some of my writing buddies
release multiple books
on the same day.
Yes, the same day.
Super fans on a budget
are forced to decide
which book to buy.

The world is competitive
as it is.
Time product releases
so you don’t compete with yourself.

Sell Harder

There’s some luck in every success
but there’s also hard work.
It doesn’t matter if the success
is in product development,
marketing
or sales.

Rieva Lesonsky
shares

“Every exceptional salesperson
I’ve ever met, listened to
or read about
has emphasized that
the only way to the top
is through hard work.

Joe Girard,
a former car salesperson
honored by the
Guinness Book of World Records
as the greatest salesperson
of all time,
sent out thousands of greeting cards
and handed out an average of
16,500 business cards per month
during his prime.

Exceptional salespeople
tend to start early,
leave late
and make more cold calls
than anyone else.”

Can you work harder?

Published
Categorized as Sales

Tips On Reducing Shoplifting

Theft can be a significant cost
for small business owners.

At one retailer I worked with,
an entire order of a popular offering
was shoplifted
before a single unit was sold.

What are some tips
to reduce shoplifting?

Harvey Meyer,
in the November/December 2015
The Costco Connection,
shares

“Keep aisles clear,
shelves tidy and
displays low to enhance visibility.
Provide adequate lighting throughout
and install an “annunciator”
that sounds off when customers enter.
And place checkout registers
near exits
to facilitate customer monitoring.”

“Lock small valuable items
in cabinets or secure places,
and place pricey merchandise
away from store exits.
Alternate the direction of hangers on racks,
some of which should be bolted down,
to make it harder to grab and run.
And while it can be expensive,
consider affixing an electronic tag
to products.”

There are ways to do all of this
while not damaging the experience
for legitimate shoppers.
For example:
The salespeople could treat
the shoppers interested in the locked up items
as ‘premium shoppers.’
Those items aren’t for just anyone.

Make efforts to reduce
the cost of theft.

NaNoWriMo

November is
NAtional NOvel WRiting MOnth.
Writers are challenged
to write 50,000 fresh words
during November.

Many writers love NaNoWriMo.
Why?
Because they have a reason
to focus on writing.
They can tell friends and family
that during this month,
during these 30 days,
they’ll be concentrating
on their stories.

Loved ones realize
this will only be
for 30 days.
Anyone can support someone
for that length of time.

I do this
whenever I have a push project.
I’ll tell my loved ones
that I’ll be very busy for X days.
They’re accepting of that
because after X days,
I’ll be back,
spending time with them.

If you’re going to concentrate
on your business,
tell your loved ones
how long
you’ll be heads down, working.
They’ll likely be much more supportive.

One To Symbolize All

We all know
we should reply to comments
on Facebook posts.

But did you know,
ideally,
we should be replying
to each person
individually?

Yep.
A group response
like a group ‘Thank you’
has very little power.
A reply to a specific person
is VERY powerful,
even if it is the same comment
copied over and over.

But…but…but…
it’s one person.
Why spend that much time
to make one sale?

Because it isn’t one sale.
For every commenter,
there are hundreds,
perhaps thousands,
of lurkers.
They know when you respond.
(At least,
my readers do.)

We’re replying to the individual
but we’re making the group happy.

Reply to comments
individually.

Published
Categorized as Marketing

The Secret To Success

One of my most recent releases
is selling quite well.
It never reached bestseller sales
in a single week
but it sells solidly every day.

Writers have been asking me
what the secret to that success is.

I tell them I promote
for at least three hours a day
every day.
I constantly reach out
to book bloggers, reviewers,
readers.

These writers don’t want to hear that.
They don’t want to hear
that I work my a$$ off
for every single sale.
They want me to tell them
I used a secret tag
or I put a special word in my blurb
or I bought a cover ad
(the easiest advertising)
on a popular site.

The secret to success
almost always involves
hard work.

Keep working!

Published
Categorized as Marketing

The Content You Already Have

On one of my writing blogs,
I write quite a bit
about a certain type of hero.
I have hundreds of posts
on this topic.

So I organized this content
on a page,
giving writers a database
of information they might need.
I framed this as an FAQ.
I crafted questions
and linked to the post answering it.

It is one of my most visited pages.
I’m seen as an expert.
I’m invited on blogs and to online debates.

If you’ve been blogging
for a while,
you have likely gathering
quite a bit of information
on one, two, or more topics.

Take an hour or two
and organize these posts.
Think of the questions
that might be asked on the topic.
Link to a post answering it.

Use the content you already have.
Frame yourself as the expert you are.

Published
Categorized as Marketing