I placed a large order
online
with one of the biggest stores
in its industry,
arranging for the order
to be picked up
in person.
I received a notification
to pick it up.
I picked it up.
Then I received another notification
telling me
if I didn’t pick up the order soon,
it would be cancelled
and my money would be refunded.
The notification stated clearly
that I should NOT reply
to that email address.
No other contact information
was given.
I couldn’t figure out
how contact the store
about the order.
The order I’d already picked up
was cancelled.
My money was refunded.
That big purchase
might have been free.
I don’t know.
Make it easy
for customers
to contact you.
Some of us
would prefer
to pay our bills.