A loved one
is usually very vocal
about whether or not
she is feeling well.
She hadn’t said anything
recently.
I assumed she was well
health-wise.
I found out yesterday
that her diabetes
is out of control
and her health
is failing scarily fast.
Don’t assume
quiet
means everything is well.
Check in
with ALL members of your team.
Ensure EVERYONE
is on track.
You likely have someone
on your team
who quietly works
and offers support
in various ways.
This could be
an employee,
a spouse,
a partner,
a customer.
They are always there
and they likely do things
to support you
that you don’t know about.
It is d@mn easy
to take them for granted.
Recognize them.
Today.
Recognize them
in a way
THEY would want
to be recognized.
You’re d@mn fortunate
to have them on your team.
Ensure they know that.
I had horrible results
with one of the
large book promotional sites.
So I told them that.
I wasn’t accepted
for another promotion with them
for over two years.
They were always
‘booked’
but just for my queries.
I always give 5 stars
to the representatives
at a certain large bookseller.
I’ve never had an issue
with getting issues
resolved there.
While other writers have
a b*tch of a time
with them.
I don’t think
these are coincidences.
EVERYTHING is being tracked
– our complaints, our kudos,
our attitudes, everything.
And, I suspect,
much of that information
is accessible
by the next employee
who deals with us.
Assume they know
how you treated
the last employee
and expect that information
to impact
how they treat you.