If Your Gut Says Customers Won’t Like It

A writer asked on social media
if it would annoy readers
if she did something.

She asked that question
because she KNEW
it would annoy readers.

She hoped enough
of her rabidly devoted fans
would say it was okay
to justify her choice.

I piped up
and said it would annoy me.
A bunch of those fans
jumped on my response
and said they would support
ANYTHING the writer, my buddy,
did.

And then there was
no more dissent.

Publicly.

Privately, I suspect
many readers had
the same reaction I did.
They didn’t like the idea.

If your gut says
customers won’t like it
AND you have a solid idea
of what your customers like,
you are likely right.

Test it privately
with customers
anyway, of course.
Sometimes, rarely but sometimes,
our gut feelings are off.

But usually,
if we know our customers well,
they’re not off.

Figure out another way
to accomplish
what you aim to do.

Prepare For Net Zero

The climate is changing.
That is indisputable.

Rules, laws, customer expectations
will change with it.
Net zero, for example,
will be an expectation
for businesses.

As business builders,
we should be preparing for this.
It is easier to make
these changes gradually now
than wait
and
have to modify everything all at once.

How do we prepare?

Canada is
planting trees
that can survive
in warmer climates
than Canada experiences right now.

If we plant trees
around our business buildings,
seeking to lower energy usage
and offset carbon output,
we should do the same.
Dead trees won’t provide
those benefits.

We should consider
installing solar panels
on those buildings,
adding outlets for electric vehicles
and
rain barrels to capture water,
having natural ground cover
instead of grass,
low usage toilets,
more insulation, etc.

If we need a company car,
we should consider
buying an electric car.
It is better for the environment
and it relays to customers
we’re preparing
for the future.

We should consider
alternatives to single use plastic,
should find
environmentally-friendly alternatives
for our packaging,
keeping recycling rules in mind.

Every aspect of our businesses
should be examined
and modified
so our businesses
have a minimal impact
on the environment.

Net zero, as an expectation,
is coming.
Start preparing for it now.