Last week,
I contacted customer service
at a huge company.
The entire interaction
was handled by that company’s AI.
The problem was resolved
without them having to employ
a single living person.
Every so often,
an ‘advancement’ comes along
that changes everything.
AI is one of those
advancements.
It will obliviate the publishing industry,
as one example.
Publishers are already using AI
to write books,
edit books,
create audiobooks,
craft cover art
and perform other functions.
I’m preparing for a future
where writers,
including myself,
aren’t needed.
I’m building business plans
around that scenario.
You should be factoring in
the dominance of AI
into your business plans
also.
AI WILL change everything.