The When In Emergency Planning

There’s been a lot of fearful talk lately. 
When and what will cause
the stock markets to crash. 
When and what will cause
the American consumer to stop buying,
spreading pain and trauma in the retail world
and beyond. 

These, in my mind,
are emergencies and
emergencies are to be planned for

Like our house burning down.

How do we plan for it?
We need to be able to recognize
that our house is burning and
have a plan we can
automatically follow
even when scared and confused by the smoke. 

Do we need to know what day
our house will burn down?
Or what will cause the fire?

If we could prevent it,
that would be helpful
but otherwise, no.

Teens And The Power Of Free

The biggest lesson I learned this Halloween
was that teens still appreciate the power of free. 

Knocking on doors,
dressed in a costume, and
asking for candy is embarrassing
for the average teen boy. 

The power of free,
even a small free item
(30 cents worth of candy),
overcame this embarrassment,
making this demographic
over 50% of my trick or treaters. 

The first group commented on the quality of candy
and after that (likely due to the cellphones each boy had)
the waves of teens came. 

So don’t think of this group as spoiled 
and unwilling to appreciate free.  

Published
Categorized as Marketing

The Tale Of Two Classes

Recently I ran classes on the same subject 
to two separate groups. 

The first class,
I was personally affiliated with, and
I gave the class free of charge to participants. 

The second class,
well I didn’t really want to host,
so I charged a nominal fee. 

The results were interesting. 

Participants in the second class
asked more questions,
offered more discussion, and
after the class was completed,
they offered more thank you’s. 

Substantially more. 
Wasn’t even close. 

My conclusion? 
If I want appreciation,
I’ll charge a fee.

Published
Categorized as Sales

Paying For Mistakes

I got approached to do a business plan
(back before I got sucked into the black hole of publishing)
and  
I stated my darn close to volunteer work fee. 

The entrepreneur went silent. 
“But, but, but,” she said,
“I already paid for a business plan. 
It shouldn’t cost that much. 
Most of the work has been done.” 

“Then why are you coming to me?”  I ask. 
“Because the plan was unusable.” 
“Then most of the work hasn’t been done,” was my reply. 

Basically she wanted me to pay for her mistake.  

This happens ALL the time.
A product flops or a mistake is made
and
the company tries to recoup the costs
with higher margins on the next launch.

When the prospect has choice, however,
she simply walks away.

Crying At Work

Some of the most emotional managers/execs
I have worked with have been men. 
Why? 
Because they can get away with it. 

A recent study shows that
women are judged more harshly
than men for crying. 
Not only crying but
also for anger issues. 

Women are initially assumed to be emotional
and must prove that they are rational.  
It isn’t fair. 
It isn’t right. 
It simply is. 

So don’t cry publicly at work
(that is why there are doors on bathroom stalls). 

The Halloween Focus Group

Tomorrow, a hundred target consumers
will knock on my door and ask for a favor. 

I’m talking, of course,
about the Halloween tradition of trick-or-treating. 

We, marketers, have an opportunity to ask
only one question while giving out the candy. 

If you’re a beverage manufacturer,
that could be “what is your favorite drink?” 
or if a toy retailer,
“what is your favorite toy?”
(perfect for the upcoming holiday season). 
After getting the answer,
I reply “well, I don’t have a sticker of xyz 
but what about this one?” 

Happy kids and one happy marketer.

The Digital Photo Frame

I predict the hot toy for adults
this holiday season to be
the digital photo frame
I’ve already picked one up for
my baby boomer Mom’s November birthday. 

Why? 
Because she, like most boomers, 
is moving into her nostalgic period. 
She tried scrapbooking. 
Too much work. 
Only wrote a page or two of her memoirs.  

The digital photo frame, however,
will capture her life in one filled card and
display it on the wall for all to see.   
The perfect solution and
the perfect present.

Not Just Pizza

The chain Just Pizza
is an example of how NOT
to name a business venture. 

The intention was good. 
Capture a niche and hold on. 

Except that tastes evolved. 
Or the company needed to grow faster
than the category. 
Or… 

Just Pizza is now not just pizza. 
Its salads and subs and wings.  
And the name is a constant reminder
of the short sightedness of the founders. 

Build flexibility into your business name.

Published
Categorized as Marketing

The Top Four Enemies Of Businesspeople

In his book Get Smarter,
billionaire Seymour Schulich talks about
the top four enemies of business people,
Ego, Greed, Alchohol and Drugs, and
Assistants With Big Breasts. 

Of the four, Ego ranks as number one. 
“This one destroys more people
than any other single thing.” 

How do I keep the ego in check? 
By trying new ventures or assignments. 
Nothing makes me as humble as
going into a placement knowing
I don’t know what I’m doing. 

Madrid Masters Model Ball Girls

What interested me about the Madrid Masters
using models as ball girls
wasn’t the debate over whether or not
that was the right image for professional tennis. 
It was the idea of turning something
that was usually invisible to the customer
into a WOW. 

How many of us notice the ball girls or boys
during tennis games? 
Not many. 

But at the Madrid Masters,
we do.

What aspects of your product
are customers not seeing?
How can you turn them into a WOW?

Published
Categorized as Marketing