According to Guerrilla Marketing
and the Forum research company,
15% of customers switched to another business
due to quality problems.
15% switched because of price.
70% left because they didn’t like the human side
of doing business
with their previous vendor.
People matter.
Before laying off or downsizing or automating,
remember that we do business
with people first and foremost.
Don’t give your customers a reason to leave.