I’ve found recently
there has been an increase
in nasty feedback,
especially from supporters
of a certain former world leader.
Don’t respond
to it.
EVERY time
I’ve done this,
it has been a disaster.
They NEVER want
an explanation.
They don’t want an apology.
They don’t even want
a simple
“Thank you for your feedback.”
And they definitely won’t be
swayed
in their opinions
of the situation,
of you,
of your product.
They often want a fight.
They want to hurt someone
and you are an easy public target.
Sometimes they merely want
to vent.
Compose a message
offline
if you feel you need to respond.
Get your feelings on the page.
Then delete it.
Don’t respond to nasty feedback.
It will merely encourage
more of it
and more public versions
of it.