When my account was terminated
at Facebook,
no one from the company
was interested
in why that had to happen.
I had gathered the information,
had no one to share it with.
Which tells me
either
a) that happens
ALL the time at Facebook
or
b) Facebook doesn’t care
about weaknesses
in their systems.
Both of these
are a cause for concern
for me
as perspective user
and that’s why
I’m not rushing
to rejoin Facebook.
About a year ago,
the wrong formula
was used in
a store bought
macaroni and cheese mix.
I contacted the manufacturer,
told them about the issue,
said I had bought
multiple boxes
all from the same batch.
They weren’t interested
in retrieving those boxes.
They sent me a coupon
for one box
and told me
to destroy the rest.
I’ll never purchase
that product
again.
The big companies
might have
plenty of customers.
I can’t be
as flippant with
my customers.
When something goes wrong,
I gather all the information
I can
and I investigate why.
Then I tell the customer,
assure them
it won’t happen again.
Because it CAN’T happen again.
I risk losing customers
every time it happens.
Investigate
when things go wrong.