Do You Have Direct Contact With Your Customers?

As I mentioned earlier,
I lost my account at Facebook.

I had a tremendous number
of readers, writers
and other industry professionals
following me.

Now, I have zero.

And because
the social media site
makes it dang difficult
to obtain other contact information
for the folks following us,
I can’t reach out to them.

Which means
I never really had
those contacts
in the first place.
Facebook had them.

(Thankfully,
I have other points of contact
like my newsletter.)

If you don’t have
a means
of directly contacting
the people/entities
who buy your products
or use your services,
they aren’t really
YOUR customers.

Try to use
other means
to obtain
their direct contact information.