I recently took a cruise.
There was a really loud racist
on board the ship.
He was looking for a fight,
verbally accosting other passengers
and many of the crew.
Time after time,
crew stepped in
and de-escalated the situation.
They ensured the targeted passengers
were safe
and
were able to gleam some happiness
from what should have been
a relaxing vacation.
It happened so often
and so flawlessly;
it was clear
the crew had been trained
in dealing with racists.
Simply having
a no verbal/physical abuse
policy
isn’t enough.
Racists and other hate mongers
don’t care about policies.
If you want to appeal
to a diverse customer base,
consider training
your team
to
deal with racists.