When I first started out,
a best selling writer
with a huge reader base,
told me to ALWAYS respond
to reader mail.
I took that advice to heart
and now, my most vocal fans
are the readers
I’ve personally responded to.
Sue Chen,
CEO of NOVA Medical Products,
shares
“I remember thinking,
I can contact my toothpaste manufacturer,
but the people who use
my walkers and canes and crutches
can’t get a hold of me.
As a B2B operation,
I didn’t even know them.”
Ensure your customers
can reach you
any time,
any where.