How To Apologize

You’re going to f*ck up.
That’s a guarantee.
And sometimes
you’re going to f*ck up
and hurt someone.

How do you apologize?

Bruna Martinuzzi
shares

“Even with our best intentions,
it’s easy to slip on occasion
and commit a major verbal blunder.
It’s best to rectify the situation
with an immediate, private, face-to-face apology.
If face-to-face is not feasible,
pick up the phone.
If the verbal transgression
was witnessed by others,
the apology must be public.
By making it public,
we help the offended party save face.
Above all,
the apology must be genuine,
and expressed with care.”

When you f*ck up,
apologize.

Published
Categorized as Sales