I ordered a product
months ago
directly from
a company’s website.
On this website,
under my account,
I can see what I ordered
and the price I paid.
But I can’t see
if it has shipped.
When I emailed the company,
the customer service rep
told me I’d receive an email
when it shipped.
Email isn’t a 100% reliable
form of communications.
Messages go missing.
Or aren’t sent.
If you don’t want customers
contacting you
about not receiving products
that haven’t yet shipped,
consider providing a means
of checking online
whether or not the product
has shipped.