I always answer the phone
with my name.
“Good morning.
This is X speaking.”
I do this
for a number of reasons.
I often share phone numbers
and it is arrogant of me
to assume
everyone will recognize my voice.
I’m terrible
at recognizing voices,
especially as I don’t prefer
to communicate by phone.
Saying my name
is my attempt to prompt people
to tell me
who THEY are.
Repeating my name
also increases the odds
people will remember it
and remember me.
It is a marketing tactic.
And in these pandemic times,
many people are…confused.
Always answering the phone
in a similar way
and using my name
as I do this
helps them remember
why they called me.
It makes the caller
more comfortable.
Consider answering the phone
using your name
and/or your company’s name.