Assume Everything Has Been Tracked

I had horrible results
with one of the
large book promotional sites.

So I told them that.

I wasn’t accepted
for another promotion with them
for over two years.

They were always
‘booked’
but just for my queries.

I always give 5 stars
to the representatives
at a certain large bookseller.

I’ve never had an issue
with getting issues
resolved there.

While other writers have
a b*tch of a time
with them.

I don’t think
these are coincidences.

EVERYTHING is being tracked
– our complaints, our kudos,
our attitudes, everything.

And, I suspect,
much of that information
is accessible
by the next employee
who deals with us.

Assume they know
how you treated
the last employee
and expect that information
to impact
how they treat you.