I send large print books
to my Mom
via Amazon.
The courier company
that often delivers them
is now sending my Mom
delivery updates
using super large font.
Someone at the company
noticed what was being delivered
and cared enough
to suggest a change
to the account.
That small change
made a big difference
to the quality of service.
My Mom and I
were both touched by it.
The next time
I have to send a package
within the country,
I will use them.
I will also recommend them
to others.
Details matter.
Small changes matter.
Take the time and care
to implement them.