Genuine feedback is precious.
It takes time
and effort
and risking harsh pushback
and it is rarer
than we believe.
I will offer it
once.
If the feedback isn’t appreciated,
I won’t offer it again.
Seth Godin
shares
“…shutting down feedback
with an argument
or by appearing
ungrateful
makes it less likely
you’ll be offered it again.
And if you’re getting feedback
from a customer or a prospect,
shutting it down
makes it likely that
they’ll walk away
and take their attention
and their trust
somewhere else.”
The bare minimum response
to feedback
is ‘Thank you.’
If you want more feedback,
appreciate the feedback
you receive.