Many business builders
are trying to decide
whether or not
they should bring employees back
to a physical location.
There are many considerations
when deciding this.
One that I think is key
is…
how are these employees
‘meeting’ with customers
(external and internal)?
Managers
should be meeting with them
the same way.
If customers are calling employees,
managers should be hosting
meetings via calls
with employees.
If customers are meeting with them
on video chat,
managers should be having
video chats with them.
If customers are having
lunch meetings with them
at restaurants,
managers should be having
lunch meetings with them
at restaurants.
Why?
Because this increases
opportunities for training
tremendously.
Employees learn
not only by their managers’ examples
but also by
other employees’ examples.
Everyone improves
and the customer experience
becomes better.
(There will be exceptions, of course,
times when a different type of meeting
is best
but at least some of the meetings
should mirror the customer experience.)
Meet with your employees
the same way
they meet with your customers.