I was thrown in
Facebook Jail.
(That’s the term used
when we are barred from
posting or commenting.)
What was my crime?
I posted and commented
in too many groups.
There was an issue in
the Romance Novel Industry.
I provided my opinion
in a number of groups
I regularly post in.
The Facebook robots
thought I was a spammer,
and I could see why
they would think that.
The notification gave
a route to fight the charge.
I did that.
Facebook,
instead of shortening my sentence,
LENGTHENED it.
Why?
I suspect it was because
I had the audacity to claim
their system wasn’t working.
I will NEVER provide feedback
to Facebook again.
I have also lowered
my ad spend there.
It was decreasing in effectiveness
and I had already been considering that action.
This response merely pushed me
to do that faster.
Years ago,
my telephone company wanted me
to complete a survey
(over the phone).
I did that (providing no personal details).
The next day,
I didn’t have phone service.
My account had been suspended.
They fixed it
but the first opportunity I could,
I left that phone company.
If you punish negative feedback,
you won’t receive feedback
and, eventually,
you won’t have customers.
That seems like an obvious point
but clearly
it isn’t obvious to some companies.