I have built
my Romance Novel Business
reader by reader
(customer by customer).
I’ve directly communicated
with almost every reader
I have today.
Many writers
write great books.
Many businesses
create great products.
These readers read
MY great books
because they had
awesome customer service
experiences
with me
and my brand.
Zandra Cunningham,
Founder Of
Zandra Beauty,
shares
“I believe
I brought my uplifting optimism,
passion and creativity
to Zandra Beauty.
I instilled this through
fun packaging,
a different flavour
and my need and want
to tell a story to my customers.
I have learnt however,
that customer service is essential.
Sometimes your idea isn’t
the best one
and customers won’t like
what you put out,
but that’s just life!
So, I had to learn
to recognise
and come to terms
with this.”
Customer Service isn’t
a nice-to-have.
It is essential.
Ensure you have it
in place.