I’m honored to have
over 5,000 core readers
(customers).
This is awesome.
But it isn’t all happiness.
With that number of readers,
there is always someone
complaining.
Always.
Usually I can handle
the complaints
and handle them
with a smile.
I respond quickly,
deescalating the situations.
But sometimes I can’t.
I find myself getting snippy,
losing my patience.
So I walk away for a bit.
I turn off the feedback
(internet based)
and regain my calm.
I would rather be criticized
for a slow response
than a harsh response.
It is okay
to take a break
from your customers.
Not only is it okay.
Sometimes it is ESSENTIAL.