Whenever I hear
“It is company policy”
as an excuse
for not making
the customer happy,
I want to scream.
It isn’t ‘company’ policy.
It is one person’s policy
that the majority of executives/managers
agreed was a great idea
and decided to make standard.
“There is no industry,
no economy,
no market.
Only people.
And people,
people can take action
if they care.”
As a business builder,
you’re in the position
to link a face to every decision.
You know it wasn’t ‘company’ policy.
It was Jill’s policy
that others thought was a good idea
and supported.
Jill could have been wrong.
She’s human.
Humans make mistakes.
Every so often,
evaluate your company policies.