Do you need to offer
voice mail?
Many larger corporations
no longer believe they do.
JPMorgan eliminated voice mail
for many of their employees.
As did Coca-Cola.
Gordon Smith,
head of JPMorgan’s
consumer and community bank,
shares
“We realized that
hardly anyone uses voice mail anymore
because we’re all carrying
something in our pockets
that’s going to get texts
or e-mail
or a phone call.”
Voice mail is often
the last thing
people check
and there’s a cost associated
with offering it.
Do you need this expense?