When I attended
the 2015 Consumer Electronics Show,
one truth quickly became clear.
If a company didn’t have
a clear phone policy,
casual workers employed
to field guest questions
at display booths
spent most of the day
looking at their phones.
I suspect if the company
has a retail space,
those employees do the same thing
in these stores.
Most people are addicted
to their devices.
If they don’t have a reason
to stay away from them,
they won’t.
Ensure that your employees
are using their phones, tablets,
smart watches,
when YOU want them
to use them.
Have a policy.