I’m a fixer.
When I hear a complaint,
I feel like
I have to solve
the complainer’s problem.
Often,
the complainer doesn’t want
or need
her or his problem to be solved.
The ‘solution’
is merely to listen.
As Christy Whitman,
founder of
Quantum Success Coaching Academy,
shares
in the November/December 2014
The Costco Connection
“8 out of 10 times,
someone doesn’t really need
something different to happen
— they just want to feel heard.”
Listen to customers’ complaints.
That’s 80% of the solution.