I hate being interrupted.
I find it rude
and frustrating.
If I’m interrupted
more than once
in a conversation,
I usually stop talking completely.
I suspect your employees,
partners, customers
feel the same way.
Richard H. Anderson,
CEO of Delta,
shares
“Our goal is to be clear
about the courteous culture,
open communication,
financial discipline,
and efficient operations
that Delta should maintain.
Some of the rules are extremely specific
—for example, “Don’t interrupt”—
because we believe that behavior matters.
That is how you demonstrate values.
I am 59 years old,
but I still sometimes have to be told
to keep quiet
when others are speaking.”
Make this an exercise
at a meeting
or one of your holiday parties.
Go an entire conversation
without interrupting once.
It is amazing
what people will tell you
and you will learn.