Smiling is contagious.
If I smile at you,
it is human nature
for you to smile back.
Smiling people are less likely to complain
about anything.
In February’s Entrepreneur,
sales productivity expert
John Boyens
shares
“We have something I call
the customer-retention formula.
Employee satisfaction drives
customer satisfaction.
Customer satisfaction drives
customer retention.
Happy employees equal
happy customers.
Never in the history of business
has a disgruntled employee
delivered delightful service.”
Are your employees happy?