As a primarily eBook writer,
almost all of my interactions are online.
I build and interact
with my customers (my readers)
through social media and email.
These customers expect a timely response.
As Caterina Fake,
co-founder of
Flickr and Hunch,
shares
“When somebody posts
on your [Facebook] wall
or responds to you
on Twitter,
think of them
as customers standing in front of you
in your shop.
If you ignore them,
they won’t come back.
Respond the same way online
as you would offline.
Engage with them
and be yourself.”
Respond to your customers
when they talk to you
through social media.