Difficult customers.
We all have them.
I have readers who are never happy.
How to deal with them?
With speed.
“Customers like knowing
that someone is paying attention
and the faster the response,
the stronger that message will be.
Difficult customers can be
especially impatient
and immediate responses go a long way
to reduce their angst.”
We don’t need to solve the problem immediately
but we should respond quickly,
sharing that their concerns are heard
and we’re working on the situation.
No response makes upset customers
even more upset.
Deal with difficult customers quickly.