A good project manager
is conscious of the emotional state
of her project team members.
Why?
Because negative emotions
can be an early indication
that a step in the process
is missing or broken.
“When effecting change,
check your group’s emotional temperature early
to see if you’ve neglected
a key factor for success.
There are six success factors,
and there is a
predictable emotional reaction
in the absence of each.
When vision is missing,
you get confusion.
When skills are missing,
you get anxiety.
When incentives are missing,
you get resistance.
When resources are missing,
you get frustration.
When information is missing,
you get suspicion.
When an action plan is missing,
you get futility.”
Be aware of the emotional status
of your project team.