On Hold

I called a car dealership today,
inquiring about a wire transfer.
I was put ‘on hold’
as the saleswoman looked for the information.

The hold didn’t take.

I heard her refer to me as
“another loser”
as well as other less than glowing terms.
I heard her coworker’s equally
disrespectful reply.

Then she came back on the phone
sweet as apple pie.

Two lessons from this.
First, learn how to use the hold button.
Second, even if you use the hold button,
act as though the customer
can hear every word you’re saying.

Because she just well might.