If a customer comes to you with
a complaint,
action steps to fix it,
and
perhaps even volunteers time and energy,
listen up.
This person is passionate.
This person is driven.
And if this person is not listened to,
they will either go to the competition
or build a competing product.
Recently a group of advanced members of an investing forum
spent time and effort on proposed fixes.
These were presented.
These were not listened to.
A month later, a competing forum is now active.
Their first customers?
The attendees of the previous forum.