By k | April 23, 2017 - 6:00 am - Posted in New Business Development

Whenever I hear
“It is company policy”
as an excuse
for not making
the customer happy,
I want to scream.

It isn’t ‘company’ policy.
It is one person’s policy
that the majority of executives/managers
agreed was a great idea
and decided to make standard.

As Seth Godin

“There is no industry,
no economy,
no market.
Only people.

And people,
people can take action
if they care.”

As a business builder,
you’re in the position
to link a face to every decision.

You know it wasn’t ‘company’ policy.
It was Jill’s policy
that others thought was a good idea
and supported.

Jill could have been wrong.
She’s human.
Humans make mistakes.

Every so often,
evaluate your company policies.

This entry was posted on Sunday, April 23rd, 2017 at 6:00 am and is filed under New Business Development. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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