There’s an unwritten rule
in social media land
that we should ALWAYS respond
to a comment.
I agree that we should respond
ONCE
but ALWAYS responding
will frustrate some readers.
Why?
Because there are people
who always need to have
the last word.
They tag a sentence
onto every conversation.
You post ‘Thank you’
and they post ‘No problem.’
You post ‘okay’
and they post ‘I’m glad it’s okay.’
Having the last word
makes them happy.
Our goal is to make customers
(present and future)
happy.
Allow some people
to have the last word.