Prioritize Customer Demands

The day is only so long.
We can’t do everything.
We can’t respond
to every customer’s demands
immediately.
We have to make choices.

I have four publishers
and there’s no way
I can write enough stories
to keep all of these publishers happy.

So I prioritize.
I have a spreadsheet showing me
earnings per word count
for each story, each publisher.
I know where I make my money
and I write stories for these publishers first.

I also track the sales
of the publisher’s top earnings.
This shows me sales potential.

Rieva Lesonsky
shares

“If there’s any chance
you’ll drop the ball
with one of your clients,
you’ve got to get brutally honest
with your priorities.

Choose your method,
then dig in:
You may want to prioritize
based on revenue
(the best-paying job gets top priority),
client relationships
(your biggest client,
your oldest client
or the new client you want to impress
gets your time and attention first),
or some other factor
that makes sense to you.

For instance,
if you have a client
who pays you a lot
but only uses your services occasionally,
they may fall lower on the priority scale
than someone who pays less
but is a regular customer.”

If you could make
only one customer happy,
which customer would that be?

Lululemon, Women And Body Image

I had this conversation
concerning the Lululemon’s founder’s statement
about women’s thighs

over and over again
yesterday with different people,
okay, different men.

The men asked
“What’s the big deal?”

The big deal is that
I’ve yet to meet a woman
happy with her thighs.
So almost every woman
in North America,
maybe in the world,
thought Chip Wilson was talking about them.
He insulted Lululemon’s entire target market.

“But that thinking’s not right.
Women should feel better
about their bodies,”
many men pushed back.

Who cares if it is right.
It is reality.

The average woman
doesn’t like her thighs.
The average woman
also doesn’t want to shop somewhere
where she might be judged
on the shape or size of
her thighs.

Even if your target market
is slender young women,
please realize that slender young women
have body image issues also.

Published
Categorized as Sales

Be A Patron

There’s a time in an artist’s
or an entrepreneur’s life
when she’s too busy
to hold a second job
yet she’s not making enough money
to live off her business.

THIS is when patrons are most important.
In the business world,
these patrons might be investors.
These individuals or groups
allow artists or entrepreneurs
to survive this income gap.


As Seth Godin states
patrons are “hard to find”.

Patrons, however, don’t have to be wealthy.

My Great Aunt Ethel was my first patron.
I had a gift for art
but was too poor to explore this gift.
Aunt Ethel sent me $100 every year
to buy art supplies.
As a thank you,
I gave her my best works.
This $100 annual investment
made a huge difference in my life.

Yesterday, I gave $100 to another artist.
This $100 made the difference
between having to work a second job
or concentrating on the novel she’s writing.

You don’t need to be a millionaire
to change someone’s life.

Document, Document, Document

William Arruda
shares

““Busy” is the most common reason
people give me
for not doing anything
to build their brand
so they can advance their career.
They make time for emails
and meetings and teleconferences,
but they don’t capture
the true benefits of all those activities.
Working in their career
is getting in the way of
working on their career.
Sound familiar?

Well, here’s
the one personal branding habit
you can’t be too busy for.

Document your wins.
What’s the easiest way to do that?
Keep a job journal.”

When I was working in corporate,
I documented EVERYTHING
I thought might help me in the future
– my wins,
mistakes by others (my dirt file),
secret relationships
(the boss went to school
with my co-worker),
the brand of chocolate
the CEO’s executive assistant preferred.
The more detailed my notes were,
the more powerful the information was.

And information IS power,
especially when so few of my competition
documented anything.
My documentation saved my job,
snagged me promotions,
helped me sell my projects
into the management team.

Take the time every day
to document.

What Do You Do?

The holiday party season has started
and you will be asked
the question
“What do you do?”

Simply replying
“I’m an entrepreneur”
is NOT a good answer.
Why?
Because many out-of-work business folks
use that catch-all answer.

Plus entrepreneurs are what we are.
That isn’t what we do.

And entrepreneurs DO.
We’re changing the freakin’ world
with our doing.
Be proud of it!
Craft an answer that will knock
other party guests on their a$$es!

I don’t say I’m an entrepreneur
(although I AM one).
I don’t even say I’m a writer.
I say I make the world a happier place
by writing romance novels,
my latest novel being XXX
about YYY.

When people ask
“What do you do?”,
have a great answer!

Published
Categorized as Marketing

Be Open To Pivoting

I’ve been a published romance writer
for six years.

For three years,
I wrote under one pen name
in one subgenre.
I was trying something new and different
and it simply didn’t work.

I then tried a different spin
on this idea
in different subgenre
under a different pen name.
This second version
was much more successful.

I switched or pivoted to this version
and this is the version
I’m concentrating on now.

Logan Green,
Co-Founder of Lyft
shares

“I would tell them [entrepreneurs]
that it is important
to develop an internal culture
that encourages experimentation.
We did that and
that’s how we came up with Lyft.

I’d also tell them
to be open to pivoting.
Remember that the company
you start off with
isn’t always the company
you end up with.
And know that is okay.”

Ideas morph or grow
into different ideas.
Be open to pivoting.

Your Audience And Writing Style

With my romance novels,
my writing style changes
depending upon
the target age of my reader
and the subgenre I’m writing in.

If my reader is younger
(early 20’s),
I use more white space, more dialogue,
less description
than if I’m writing for an older reader.
The action is fast.
I get to the “good stuff” right away.

If I’m writing Science Fiction Romance,
my descriptions are more technical,
more scientific,
more curt and a bit colder,
than if I’m writing Paranormal Romance.

Erika Napoletano
shares

“You have to know your audience.
And you need to mimic
the way they speak.
When you’re writing for your brand,
think about
where your audience lives,
how they talk, and
whether their day-to-day
work environment is more
suit-and-tie,
hard hats
or board shorts and flip flops.
The same writing style
isn’t going to appeal to all three.
You need to tailor your communications
to your audience,
right down to the way
you present it to them.”

Vary your writing
for your target audience.

Published
Categorized as Marketing

How NOT To Apologize

A loved one is a big Lululemon fan
so when the controversy
over their Dallas sign
seemingly mocking
a charity for battered women
arose,

she wanted to defend them.

Reading the company’s apology
(“We are truly sorry
for the window display
over the weekend.
Even though it was not our intention
to offend anyone,
that is in fact what happened.
We have the utmost respect
for the important work that
The Family Place does
in domestic violence prevention
and never intended to suggest otherwise.”),
she had no defense.

Since there was no explanation
about what they TRULY meant
by their sign
or how the sign ‘happened’,
my friend had to assume
they DID mean to mock the charity.

When mistakes happen,
your fans wish to defend you.
GIVE them the words to do this.

Published
Categorized as Marketing

Satisfy A Need First

In new business development
at the large beverage company,
we would look at flavor trends in other industries.
These flavor trends indicated a consumer need
that a new beverage could satisfy.

We didn’t start with a product
and figure out how to sell this product.
We started with a need
and figured out how to satisfy this need.

Dan Martell,
founder of Clarity,
shares

“I didn’t realize what I was building.
I was just using Clarity
as a tool to route calls
to people who wanted advice.
We eventually transitioned
into a marketplace for advice,
which meant that we needed
to divide our users
into members versus experts.
It was hard
because we had about 7,000 users
at the time.
After careful evaluation of experts,
only 30 percent made the cut.
It was hard to explain that to everyone.”

Start with a need.

Oprah – Where Are They Now?

After 25 seasons,
the Oprah Winfrey Show
has had thousands of guests.
These guests have become an asset,
a differentiating asset
only Oprah can have.

How is she capitalizing on this asset?

She has a show called
Where Are They Now?
She follows up with these past guests,
showing the old footage
and comparing it to
their new lives.

I have over 60 stories released
under one of my pen names
(these 60 stories have been released
in only 4 years
so this isn’t a forever build
type of promo).
Every week, I focus on
an older story,
giving readers updates
on what the characters are doing.

This differentiates me.
Not many writers have 60 stories
to choose from.

If you have history,
look at this history
and think of ways to utilize it,
to develop new products
from older products.