Treating Everyone The Same

Last week,
journalists reported
that there was child porn
available for sale
at Kobo and Barnes and Noble.

Kobo had a knee jerk reaction
and delisted any publisher
with titles in the erotica and erotic romance
categories.
Yep, they delisted thousands,
maybe millions of books.

The legit publishers,
the publishers who follow laws
and don’t publish this stuff,
are playing by the rules,
arguing their cases,
trying to get these categories relisted.

The child porn folks
simply moved their titles
to the general fiction category.

By treating everyone the same,
Kobo has punished rule-abiding customers
and rewarded the rule breakers
(if readers want sex in their stories,
their only option now is the child porn).

Your customers aren’t the same.
Don’t treat them the same.