‘No’ is one of the most emotion-laden words
we can use.
It is infused with negativity,
both past and present.
So many saleswomen avoid using this word.
“Never say no to a potential customer.
I learned this from Kimberly and Katherine Corps
from Pilates on Fifth.
I was sitting in their reception area one day
and a woman came in
and asked the receptionist,
“Do you have yoga here?”
And the receptionist answered,
“We have pilates and cardiolates,
have you tried one of those?”
What a smart response.
Most people would have replied
“No,we don’t have yoga,”
and the woman would have walked out the door.
Instead, by finding a way around saying no,
the receptionist got this woman interested in cardiolates
and she ended up signing up for a class!”
Avoid saying ‘no’ to a prospective customer.
This entry was posted on Thursday, October 25th, 2012 at 6:00 am and is filed under Sales. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.