Follow Up Phone Calls

A few months ago,
I posted about follow up emails.
In business follow up emails,
you should be business-like.
Emails are forever.

With follow up phone calls,
you can be less formal,
and more casual.
The trick to not being
a pain in the ass
with follow up phone calls
is
to make that call
more about them,
than you.

For example:

I’m trying to land a business gig,
and I call my placement buddy
every single week.

The first 10 minutes of the call
is about him.
I ask how his wife is doing
(she was recently in the hospital).
I ask about his kids.
I usually make a joke or two.
I pay attention to what he said
in the previous call,
and I refer to it.
I let him know that I care
(which I do but still…).

During the last 5 minutes of the call,
I ask if there’s anything I can help him with.

As far as I can tell,
he doesn’t consider me a pain in the ass
for calling every week.
He still takes my calls.
He calls me back promptly.

A good follow up call
refers to information the other person
commented on
in the previous call or meeting.
Focus on the other person first.
THEN address your wants/needs.

Published
Categorized as Sales

1 comment

  1. This also depends on the personality of the recipient.

    Some people really enjoy the general chatter and getting-to-know-you before getting down to business,
    Others prefer to get directly to the matter at hand and then getting back to work.

    If you call the latter and spend 10 minutes on mindless banter, he will think you’re a pain for wasting so much time.

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