A manager is transitioning
her group from data processors
to analysts.
She has told her team
that if coding doesn’t appear correct,
they should investigate and correct it.
One of the first decisions
was to override a coding
made by a senior person.
It resulted in a large expense
being paid by an incorrect company.
The manager didn’t yell.
The manager didn’t blame her staff.
The manager congratulated the staff member
on making the decision,
holding it up as an example,
and then coached her
on how to make a better decision next time.
Will she make a better decision
next time?
Likely
but more importantly,
she’ll make a decision.