A manager is transitioning
her group from data processors
She has told her team
that if coding doesn’t appear correct,
they should investigate and correct it.
One of the first decisions
was to override a coding
made by a senior person.
It resulted in a large expense
being paid by an incorrect company.
The manager didn’t yell.
The manager didn’t blame her staff.
The manager congratulated the staff member
on making the decision,
holding it up as an example,
and then coached her
on how to make a better decision next time.
Will she make a better decision
but more importantly,
she’ll make a decision.
This entry was posted on Saturday, February 20th, 2010 at 6:00 am and is filed under Corporate Games. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.