A blogger sent me an email Monday morning.
I was sucked into a project
and because I wanted to respond
with a concrete idea,
I didn’t reply immediately.
I received a follow up email
from that blogger Monday afternoon.
Expected response time has
Customers, partners, vendors
want to hear back within minutes.
when customers hear back
from companies they didn’t even know
A PF Chang’s customer tweets about lettuce wraps.
PF Chang’s responds
by sending her a free dessert and appetizer.
That is the magic of Twitter.
This entry was posted on Wednesday, July 22nd, 2009 at 6:00 am and is filed under Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.